After-sales service: comprehensive support
Quality is at the heart of our approach, from the design of our equipment to after-sales support.
Our official distributors are your primary contacts for the installation, maintenance and repair of your equipment. They have been trained by us in PMH Vinicole’s technical expertise and are in direct contact with our experts, ensuring that any issues are dealt with fully and efficiently.
Installation and commissioning
Our distributors are trained to install our equipment in your wineries in the best possible way. In the case of specific or complex configurations, our team will come to your site to ensure that the installation is perfectly compliant and that commissioning goes smoothly.
Technical advice
Our after-sales team is always ready to offer full technical support. We’ll help you with options, specific start-up operations and applications, and provide practical advice to maximise the efficiency of your PMH equipment.
Repairs
PMH Vinicole designs its equipment with a focus on durability and solidity, guaranteeing you reliable, long-lasting products.
Our dealers are able to respond quickly to any problems encountered. Working closely with PMH Vinicole’s experts, they guarantee fast, effective solutions.
Experts at your service
Our network of over 60 local distributors ensures high-quality customer service. The technicians at our partner dealerships are trained and highly competent, and are ready to intervene quickly to meet any urgent requirements. They are your first point of contact, providing efficient, personalised assistance with the constant support of PMH Vinicole.
Telephone assistance
If you have any questions or encounter a fault, please contact your dealer directly. Our technical team is also available by telephone to assist you.
Diagnosis and repair
In the event of a more complex problem, we will arrange for the equipment to be returned for in-depth diagnosis and repair in our workshops.
On-site intervention
To avoid any downtime, your dealer, with the support of PMH Vinicole, can provide assistance directly at your premises, adapting to your production requirements.